We are on our way to becoming a major player in the fashion industry, which is why we are looking for a new person to join our Customer Experience Team.

You will take full ownership to assist customers by providing product and service information and resolving problems.

This role is based in our Alicante office. If you are not living around right now, get ready to relocate to a lovely place to live! Wanna paddle surf after work? A piña colada maybe? Our offices are 20 minutes away from the sunny beaches of Alicante. It doesn't get any better than this :)

You will:

• Have a customer-centric mindset, be able to understand customer behaviors, and analyze customer data to improve site stats.
• Manage large amounts of mail. Getting sure everybody is well taken care of.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Gather valuable information about our customer's preferences for the marketing department.
• Take the extra mile to engage customers.

What are we looking for?

You are someone with an interest in people. if you feel good when you solve somebody’s problems and want to be an important piece of the HOFF engine, this is the chance to prove yourself.

We need you to have a TOP level of English. We are getting bigger around the globe and looking for talent with an international mindset. And if you happen to know any other languages, that would be amazing️. But, of course, it’s not a must 😉

Experience in Wholesale will be highly valued.

This is a great opportunity to learn and further develop your skills and learn about the World of Sneakers. So definitely, we are looking for someone enthusiastic, with a win-win attitude, who wants to be part of a team.

Why would you love to join us?

• We are an international brand on a path to success. We have that start-up vibe where anything is possible.
• A revolution is happening in the fashion industry and we want to be a significant player in the future.
• A very welcoming atmosphere and a nice office where you can develop your full potential.
• A chance to gain real-world experience fast and set your career to new heights if you share our ambition.
• Work hard. Play hard. A flexible schedule so you can have a clear mind to focus on your goals.

What’s our culture like:

🚀 Be prepared to perform from day one.

💡 Share your ideas. Critical thinking.

🔮Vision is everything. Always see what is coming no matter what comes.

🌟Winwin mindset.

🤓Transparency. Be Authentic.

💯 Feedback. Fast, Honest, and Direct.

We celebrate diversity and are committed to building teams representing people from all walks of life (a variety of backgrounds, perspectives, and skills). All employment is decided based on qualifications, merit, and business need.

Feel like this job is for you? Can't wait to meet you! 👋🏻